The contract ends. The system does not.
Delivery is scoped; production is not. When it breaks in month seven, you are negotiating a new statement of work instead of fixing it.
The answer
Outsourcing: the part nobody puts in the contract
Outsourcing is a real option — and the way you already work with it is exactly the way GIIP works. The difference is what happens after 6 p.m.
Business hours are not incident hours
Your vendor’s Slack goes quiet at night, on weekends, and over the holidays. Your traffic does not.
Same instruction. No off-hours.
GIIP FDE Ops takes requests exactly the way you would brief an outsourcing partner in Slack — plain language, in a channel, no ticket ceremony. It just never goes home, and it keeps operating the system it built instead of handing it back and walking away.
Ask in Slack exactly as you would today — the difference is that it answers at 3 a.m. on a holiday.